Misty Cisneros-Contreras is the Customer Service Manager at Phoenix Sky Harbor International Airport. She enjoys working with a team to provide the best guest experience for all passengers and maintaining the reputation of being America’s Friendliest Airport. Misty recently celebrated 10 years with the City of Phoenix. During her tenure she has worked in the Street Transportation Department and the International Relations Office with Phoenix Sister Cities. She is a mother of two young daughters, Dolcé (5) and Luna (2) that keep her and her husband, Aaron, very busy. Misty is an Arizona sports enthusiast, enjoys thrifting and being a very involved mother in all of her daughter’s activities.

Jacob Heinrich is an Assurance Senior Manager with PricewaterhouseCoopers LLP (PwC) in its Southwest market. He began his career in Detroit, MI followed by a three-year role in the Denver, CO and is currently based in Phoenix. PwC is a professional services firm delivering assurance, tax and consulting services for its clients. It operates as a network of firms across 157 countries with over 272,000 employees.

Jacob currently serves clients within the Technology, Media and Entertainment sector providing financial statement audit services. He has expertise in SEC Reporting, Technical & Financial Accounting, Project Management, and Financial Planning, Analysis & Controls. Additionally, Jacob fosters an environment of inclusiveness along with delivering client value with a focus on empathy. Having served multinational clients and working with audit firms across the world, Jacob has developed a value of cultural immersion and international understanding.

Jacob is a Certified Public Accountant, a member of Arizona Society of CPAs, Michigan Association of CPAs, and the American Institute of CPAs. He obtained his B.A. from Albion College (MI).